Terms and Conditions for Data Center Services, Dedicated Servers, Colocation, and Cloud Infrastructure provided by Wolast Technologies Ltd.
These Terms and Conditions ("Agreement") govern the use of dedicated server, colocation, network transit, and datacenter services ("Services") provided by Wolast Technologies Ltd., hereinafter referred to as "Provider." By accessing, deploying, or utilizing the Services, you ("User" or "Customer") agree to abide by all provisions outlined below.
1.1 Compliance: User agrees to use the Services in compliance with all applicable domestic laws of Bangladesh and international telecommunications regulations.
1.2 Account Security: User is solely responsible for maintaining the confidentiality of administrative credentials, SSH keys, and passwords, as well as for all operations executed under their customer account.
1.3 Infrastructure Integrity: User shall not engage in any activity that compromises the security, operational integrity, or availability of Provider's core network, including but not limited to vulnerability scanning, distributing unauthorized software, or illegal proxying.
2.1 Provisioning: Provider shall supply User with the physical bare metal hardware specifications (CPU, RAM, Disks, and Bandwidth ports) designated in the confirmed order specification.
2.2 Self-Management: Unless an enterprise managed services add-on is explicitly purchased, User retains full root/administrator responsibility for server operating systems, patch updates, database administration, and application firewalls.
3.1 Space & Power Allocation: User shall be allocated physical rack space (1U, 2U, Half Rack, or Full 42U Cabinet) within Provider's Tier III datacenter facility with redundant power feeds.
3.2 Equipment Maintenance: User is responsible for the physical mounting, hardware integrity, and internal configuration of customer-owned equipment placed within the facility.
4.1 Fee Schedules: User agrees to pay all recurring charges and bandwidth overage costs outlined in the service order agreement.
4.2 Prepaid Cycles: Payments are billed in advance on monthly, quarterly, or annual billing cycles and must be cleared prior to service commencement or renewal date.
4.3 Suspension for Non-Payment: Failure to settle invoices by the due date may result in automated port disablement, hardware lock, and subsequent service termination.
5.1 Zero-Tolerance Abuses: User shall not engage in any activity harmful to Provider's network reputation, including Distributed Denial of Service (DDoS) attacks, sending unsolicited bulk email (SPAM), hosting phishing sites, or spreading malicious botnets.
5.2 Immediate Suspension: Provider reserves the explicit right to suspend or isolate offending IPs or hardware without prior notice upon receipt of legitimate abuse complaints or regulatory notices.
6.1 Notice Period: Either party may cancel non-contract services by submitting a written notice or billing ticket at least 15 days prior to the expiration of the current billing cycle.
6.2 Colocation Equipment Retrieval: Upon termination of colocation contracts, User must clear all outstanding balance invoices before scheduling physical de-racking and retrieval of servers.
7.1 Indirect Damages: Provider shall not be liable for any indirect, incidental, consequential, loss of profits, or data corruption arising from hardware faults, upstream submarine cable cuts, or Force Majeure events.
7.2 Maximum Liability Cap: In all circumstances, Provider's aggregate liability under contract or negligence shall not exceed the total fees paid by User for the specific affected service during the three (3) calendar months immediately preceding the claim.
Provider reserves the right to modify these Terms and Conditions at any time. Changes will take effect immediately upon publication on this website.
9.1 Mandatory Verification: In accordance with Bangladesh Telecommunication Regulatory Commission (BTRC) requirements, customers must submit a clear copy of their valid National ID card (NID), Passport, or Trade License during verification.
9.2 Law Enforcement Compliance: Information is stored securely and may be disclosed to government regulatory authorities or law enforcement agencies when mandated by lawful subpoena or formal investigation.
For colocation services, User agrees to pay the prepaid bill for the upcoming billing cycle within seven (7) business days of invoice issuance to avoid de-energization fees.
Wolast Technologies is committed to customer satisfaction and offers a 7 to 10-day money-back guarantee on eligible shared and VPS hosting services:
Date of Last Revision: November 29, 2024